FlexiCare Service Terms

Thank you for selecting FlexiCare, our optional device protection plan. By purchasing FlexiCare, you acknowledge that you have read, understood, and agreed to all terms listed below. If you do not accept these terms, please refrain from purchasing this service.

1. Service Overview

FlexiCare is a paid add-on accidental damage replacement service designed for panoramic action cameras and compatible devices. This service focuses on unit replacement rather than repair. Two plan options are available:
  • 1-Year Plan: Up to 2 replacement entitlements within 12 months after service activation.
  • 2-Year Plan: Up to 4 replacement entitlements within 24 months after service activation.
The standard manufacturer warranty remains valid for manufacturing defects throughout your FlexiCare coverage period. Standard warranty claims will not consume your FlexiCare replacement allocations.

2. Eligibility & Purchase Window

  1. FlexiCare can only be purchased together with a new device, or within 30 days after your device purchase.
  2. The service must be bound to your device serial number upon purchase. The service is non-transferable to other equipment.
  3. Devices purchased from unauthorized channels are not eligible for FlexiCare coverage.
  4. You cannot stack FlexiCare and other accident protection plans on the same single device.

3. Covered Conditions

FlexiCare covers accidental damage occurring during normal use, including:
  • Drops, collisions and impact damage
  • Screen cracking and lens damage
  • Accidental water damage within rated waterproof specifications

4. Exclusions (Not Covered)

FlexiCare does NOT cover:
  1. Intentional damage, modification, unauthorized disassembly or self-repair
  2. Theft, loss, missing devices
  3. Cosmetic scratches that do not affect normal operation
  4. Damage caused by improper operation, incompatible accessories or extreme misuse
  5. Consumable accessories including batteries, mounts, cables and protective cases
  6. Damage outside the device’s official waterproof rating

5. How To Claim Replacement

  1. When your eligible device suffers covered accidental damage, submit a service request via our contact page.
  2. You will pay a fixed model-specific replacement fee for each claim.
  3. We provide free round-trip shipping for all FlexiCare replacement requests.
  4. After receiving your damaged device and verifying eligibility, we will ship a replacement unit (new or equivalent refurbished unit).
  5. Each successful claim consumes one available replacement entitlement.

6. Service Expiration & Termination

  1. FlexiCare expires automatically at the end of your selected coverage term.
  2. Service terminates early once all replacement entitlements have been fully used.
  3. Unused replacement benefits cannot be refunded or carried over after expiration.
  4. The 1-Year Plan supports renewal within 15 days after expiry; the 2-Year Plan cannot be renewed.
  5. If you return your device within the 60-day return window, you may apply for a FlexiCare refund, provided no replacement claim has been submitted.

7. General Provisions

We reserve the right to verify device serial numbers and inspect damaged units to validate claims. All services are governed by our website’s main terms of service.