Warranty

This Standard Warranty Policy applies to all panoramic action cameras, accessories, and related equipment purchased on this website. It defines official manufacturer warranty coverage, eligible repair services, exclusions, and claim procedures for customers located in the United States and global international buyers. This policy is a legally binding supplement to our website’s Terms of Service.
This standard manufacturer warranty focuses onfactory defects in materials and workmanship under normal consumer use, separate from the optional FlexiCare accidental damage protection plan.

1. Warranty Coverage Period

We provide a standard limited warranty for all eligible devices starting from the original order delivery date:
  • Action Camera Devices: 24-month (2-year) standard limited warranty
  • Official Accessories (Batteries, Charger, Cables, Mounts): 12-month (1-year) standard limited warranty
  • Consumable & Wearable Parts: Limited 30-day quality assurance guarantee
Warranty service includes free professional repair or free replacement of defective parts caused by manufacturing faults during the valid coverage period.

2. Covered Warranty Conditions

The standard limited warranty applies only to manufacturing defects occurring under normal personal and non-commercial use, including the following scenarios:
  • Factory hardware defects, including abnormal lens failure, sensor malfunction, power failure, and system startup failure
  • Functional abnormalities caused by defective internal materials and factory assembly errors
  • Normal use failure that affects basic shooting, recording, and device operation functions
  • Accessories functional defects under daily normal use within the warranty term
All warranty services are completely free of labor fees and part fees for eligible faults.

3. Warranty Exclusions (Non-Covered Items)

This standard warranty does not cover any damage or faults caused by non-factory factors. The following situations will void your free warranty service:
  • Accidental damage, including drops, collisions, extrusion, cracking, and accidental water immersion (covered only by FlexiCare plan)
  • Intentional damage, man-made modification, unauthorized disassembly, private repair, and firmware flashing
  • Damage caused by improper use, non-official accessories, incompatible power supply, and overcharging
  • Damage from extreme environments, including high temperature, low temperature, strong humidity, sand dust immersion beyond official device parameters
  • Cosmetic damage such as surface scratches, paint peeling, and wear that does not affect device core functions
  • Device loss, theft, or damage caused by natural disasters and man-made accidents
  • Malfunctions caused by commercial over-intensive use exceeding daily consumer usage standards
  • Expired warranty products or products purchased from unauthorized resale channels

4. Official Warranty Claim Process

All standard warranty requests follow the unified official process below, ensuring fast and professional after-sales support:
  1. Submit Support Ticket: Contact our customer support team via the website support page with your order number, device serial number, and fault description.
  2. Problem Verification: Our technical team will identify whether the fault belongs to factory warranty coverage within 1–2 business days.
  3. Return & Inspection: If confirmed as a manufacturing defect, we will arrange a return shipping label. Standard warranty return shipping fees are borne by the buyer (differentiated from FlexiCare free round-trip shipping).
  4. Repair or Replacement: After inspection, we will provide free repair, free part replacement, or equivalent device replacement according to the actual fault condition.
  5. Resending Device: Repaired or replacement devices will be shipped within 3–5 business days after inspection completion.

5. FlexiCare vs Standard Warranty (Official Distinction)

To avoid customer confusion, we clearly distinguish the two protection services:
  • Standard Warranty: Free basic protection, only covers factory manufacturing defects, no accidental damage coverage.
  • FlexiCare Protection Plan: Paid upgraded protection, covers drops, breakage, and water damage, supports low-cost replacement with free round-trip shipping, does not conflict with standard warranty.
The two services run simultaneously during the valid period and do not mutually offset.

6. Warranty Limitations & General Terms

  • This warranty applies only to products purchased directly from this official independent store and is valid for global users.
  • Warranty service is non-transferable and only bound to the original order and device serial number.
  • We reserve the right of final technical judgment for all warranty application cases.
  • No third party is authorized to provide warranty agency services for our products.
  • After-sales service strictly complies with local US consumer protection laws and international cross-border e-commerce after-sales regulations.